Contact
Contact Information
We are here for you. Have questions? Send us a note.
Email: info@grittypetco.ca
Our address
We are a independent family pet business based in NB, Canada šØš¦.
Send a message
Fill out the form below with your message and someone from our team will respond soon.
We are here for you! ā¤ļø
Orders & Support
Click below to learn more about our Shipping or Return details. If you still have any questions at all we are here for you Contact Us
family_home
About Us
expand_more
Hey there! Welcome to Gritty Pet Co., your friendly neighbourhood pet health and wellness store from NB, Canada!
We're a passionate, gritty, family business, eager toĀ help your familyĀ with the best speciality pet info and brands.
We do not carry every item under the sun but rest assured what we do have is hand picked as the very best your furry loved ones.
local_shipping
Free Shipping? You Bet!
expand_more
Good news! We offer FREE shipping across Canada on orders over $49.99 (before taxes) for most products. Just a heads up, items labeled as heavy and oversized arenāt included. Orders under $49.99, have a $9.99 flat fee.
Fast and Fur-ious Shipping:
Orders placed Monday to Friday by 2 PM EST usually ship the same day. Depending on whether they ship from our Ontario or New Brunswick warehouse, they'll typically arrive within 4 business days in Ontario, Quebec, and the Maritimes, and 4-7 days to the West Coast. Weāll email your tracking number as soon as we send your package off!
Our Delivery Partners:
We team up with UPS & Canada Post to get your orders to you the fastest way we can.
A Little Extra Info:
Heads up to our friends in Nunavut, Northwest Territories, Yukon, and some rural spotsāadditional shipping fees might apply.
Shipping to the U.S.?
Stay tuned! Weāre all about Canada right now, but we'll be heading to the U.S. soon!
box
Our Return Policy? It's Simple!
expand_more
Need to return your item? No worries! We're happy to accept returns of items in new, un-spoiled conditionācomplete with all the original packagingāwithin 14 days of you receiving your goodies.
Hereās How We Roll with Returns:
Opt for Store Credit with FREE RETURNS:Ā Want to swap your item? Returns are on us, including the shipping! Just use the prepaid label we email you, and drop off your package at any Post Office. (Note: We don't refund the original shipping charges, though.)
Get a Refund:Ā Prefer your money back the way you paid? No problem. You'll just need to handle the return shipping costs. (Just like above, we donāt refund the original shipping charges.)
Ready to Return? Here's How:
Simply log in to your "My Account" to start a return. No account? No issue! Just send us an email or give us a ring, and we'll sort everything out for you.